From 1 July 2012, the activities of businesses that supply and sell electricity to customers on mainland Tasmania are being monitored by a national regulator, the Australian Energy Regulator (AER) (www.aer.gov.au). The AER is the national body with the power to ensure electricity businesses protect your rights as a customer.
Electricity competition is progressively being introduced to Tasmania since the State joined the National Electricity Market (NEM) and business customers consuming at least 50 megawatt hours of electricity per annum can now choose their electricity retailer.
Tasmanian electricity customers have been a part of the National Energy Customer Framework (NECF) since 1 July 2012. The purpose of the NECF is to streamline energy retail regulation in Australia and make an efficient national retail energy market which maintains best practice consumer protection. The NECF seeks to achieve a national regulatory regime for retailers and distributors selling and supplying energy to customers and provide an interface between the community and a competitive retail market.
For the purpose of implementing the NECF in Tasmania, there are three types of customers and which type of customer you are affects your level of protection and the options available to you:
- Non-contestable customers are all residential customers and business customers who consume less than 50 megawatt hours of electricity per annum.
Further information about your entitlements and protections can be found on the non-contestable customers' information page.
- Small contestable customers are business customers who consume at least 50 megawatt hours, but less than 150 megawatt hours, of electricity per annum. Under the previous Tasmanian contestability framework, this group of customers were known as SOCCs (standing offer contestable customers).
Further information about your entitlements and protections can be found on the small contestable customers' information page.
- Large contestable customers are business customers who consume at least 150 megawatt hours of electricity per annum. Under the previous Tasmanian contestability framework, this group of customers were known as LOCCs (large offer contestable customers).
Further information about your entitlements and protections can be found on the large contestable customers' information page.
Classification of customers
Your retailer is responsible for classifying you as a residential or business customer when you make a request to the retailer for the sale of electricity to your premises.
If you are a business customer, your distributor is responsible for classifying you as a large contestable customer or small contestable customer.
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